Terms & Conditions

Terms & Conditions

Effective Date: August 5, 2025

1. Introduction

Welcome to CareClick Virtual Hospital. By using our services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our services.

2. Eligibility for Use

Our services are for individuals aged 18–65. If you are under 18, please do not use the platform.

3. Medical Consultations
  • Consultations are provided by licensed healthcare professionals.
  • Virtual consultations may not be suitable for emergencies.
  • Patients must provide accurate and complete medical history.
  • CareClick is not designed for emergency medical situations.
4. Patient Data Privacy & Security
  • We collect only necessary personal and medical information.
  • Data is used only for consultations, administration, and service improvement.
  • We use encryption and security measures but cannot guarantee 100% protection.
  • We comply with applicable Pakistani data protection laws.
5. Payment & Refund Policy
  • All consultations must be paid in advance.
  • Payments can be made via cards, bank transfer, EasyPaisa, or JazzCash.
  • Refunds may be requested within 48 hours for valid cases.
  • No refunds for missed appointments or late cancellations (<24 hours).
  • Technical issues on our end will be refunded or rescheduled.
6. Limitation of Liability

CareClick is not liable for misdiagnosis due to incomplete information, technical failures, delays, or any damages arising from use of the platform.

7. Dispute Resolution
  • Disputes will first be resolved through negotiation.
  • If unresolved, disputes will go to binding arbitration under Pakistani law.
  • Jurisdiction lies with courts in Pakistan.
8. Patient Rights & Responsibilities

Patient Rights: Respect, privacy, access to records, and quality care.

Patient Responsibilities: Provide accurate information, follow medical advice, and attend scheduled appointments.

9. Technological Usage Guidelines
  • Users must ensure compatible devices and stable internet.
  • CareClick does not guarantee uninterrupted services.
  • Prohibited: hacking, scraping, or interfering with platform operations.
10. Amendments

We may modify these Terms & Conditions at any time. Continued use means acceptance of updated terms.

11. Doctor Onboarding & Professional Conduct
  • Lifetime registration fee: PKR 15,000 (discounted PKR 10,000 for limited time).
  • Doctors must provide valid PMC ID, CNIC, degrees, and certifications.
  • Doctors cannot engage in private chats outside CareClick.
  • CareClick retains 15% of each consultation fee.
  • Violation may lead to suspension or termination.
12. Contact Information

Email: careclick.co@gmail.com
Phone: +92 305 6050368 | +92 305 5397131

Conclusion

By using CareClick, you acknowledge and accept these Terms & Conditions. We are committed to delivering secure, professional, and reliable healthcare services.