Privacy Policy

Effective Date: August 2, 2025

At CareClick, we respect and protect the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

1. Information We Collect

• Personal details: Full name, contact number, email, gender, age.
• Medical information: Health records, prescriptions, consultation history.
• Device & usage data: IP address, browser type, pages visited.

2. How We Use Your Information

We use your data to:

• Facilitate doctor appointments and consultations.
• Manage your medical history and prescriptions.
• Improve our platform and personalize your experience.
• Ensure security and prevent fraud.

3. Sharing of Information

We do not sell or rent your data. We may share it only with:

• Registered doctors or staff for treatment purposes.
• Secure third-party services like cloud or payment providers.
• Legal authorities, if required by law.

4. Data Security

We use strong encryption protocols, secure servers, and access controls to safeguard your data. Administrative and technical safeguards are applied to prevent unauthorized access or misuse. However, no system is 100% secure, so we also recommend you use strong passwords and keep your login credentials private.

5. Your Rights

• Update or view your profile data at any time.
• Request data deletion if you no longer wish to use our services.
• Withdraw consent by discontinuing the use of CareClick services.
• Unsubscribe from non-essential notifications.

6. Children’s Privacy

CareClick is not intended for children under 13 without parental supervision. If we learn that we have collected personal information from a child without consent, we will delete it immediately.

7. Compliance

CareClick complies with applicable Pakistani data privacy laws, including the Personal Data Protection Bill (if enacted), the Health Information Privacy Act, and other healthcare regulations to ensure your data is handled responsibly.

8. Changes to this Policy

We may revise this policy. You’ll be notified via email or in-app announcements whenever significant changes are made.

9. Contact Us

For any privacy-related questions, please contact us at:

Alternate Email: careclick.co@gmail.com
Phone: +92 305 6050368 | +92 305 5397131